Shipping policy

At Flipkart Payments, we primarily deal in digital payment solutions, financial technology services, and online transactions. Because our core offerings are digital, traditional physical shipping policies generally do not apply to our services. However, in the event of physical shipments (such as hardware point-of-sale (POS) terminals, merchant onboarding kits, or promotional merchandise), the following terms apply:

1. Scope of Delivery

  • Service Area: We currently ship physical items and provide services across India, subject to serviceability by our logistics partners.

  • Digital Delivery: For all software integrations, API keys, account activations, and payment gateway services, delivery is instantaneous or completed within the stipulated onboarding timeline via email or your merchant dashboard.

2. Processing and Shipping Timelines

  • Order Processing: Physical orders (such as POS devices or kits) are typically processed within 1 to 3 business days (excluding Sundays and public holidays) after successful verification and merchant onboarding.

  • Transit Time: Standard shipping across India generally takes between 3 to 7 business days depending on the delivery destination.

3. Shipping Charges

  • Any applicable shipping or delivery fees for hardware or physical kits will be clearly displayed at the time of checkout or outlined in your merchant service agreement.

4. Tracking and Delivery Issues

  • Once your physical item is dispatched, you will receive a tracking link via email (flipkartpayments@yahoo.com) or SMS to monitor the shipment.

  • If your package is delayed, damaged upon arrival, or lost in transit, please contact our support team immediately so we can investigate and resolve the issue.